A guarantee in place: STO Garant

2010-2020 © Meetings Incentives Eindhoven and Relactive Events are brands of QMandS Ltd.

In order to meet its statutory obligation to provide a guarantee, QMandS bv uses STO Garant, a guarantee scheme recognised by the Dutch Authority for Consumers and Markets (ACM). You can verify this by visiting STO Garant’s website to see that the organisation is listed as a participant (www.sto-garant.nl/en/members). You can find all information related to STO Garant at STO Garant.

Whether STO Garant’s guarantee applies to a particular (travel) offer made by QMandS bv is specified for that offer. The Guarantee Scheme specifies what the guarantee covers and which conditions apply. You can find the Guarantee Scheme on STO Garant’s website (www.sto-garant.nl/en/downloads).

How it works
If STO Garant’s guarantee applies to your booking, you do not pay the booking amount to QMandS bv, but instead into the escrow account belonging to Stichting Derdengelden Certo Escrow. This is a payment services provider registered with De Nederlandsche Bank (DNB) and the Dutch Authority for the Financial Markets (AFM). This account holds your payment in reserve until the booked trip has come to an end. The booking amount is then released to QMandS bv on the day after your trip ends. If QMandS bv should become financially insolvent before the end of your trip, STO Garant will implement the guarantee. The Guarantee Scheme details how you can make a claim under the guarantee in such cases.